Service & Product Designer

I design end-to-end services and products across product, logistics, and customer experience. Currently Lead Service Designer at Motorway, working across post sales experience and logistics systems.

Previously at Cazoo on customer support systems, StepStone/Totaljobs designing recruitment platforms, and Findmypast working on family history products.

My work

Project card for Motorway service design case study

Service design for Sales and Support

Service Design project to map Motorway's services and understand problems for customers and staff.

*Password protected*

Project card for courtesy car logistics process case study

Customer Service processes

Research into internal processes and workflows that hadn't scaled with business ambitions, causing huge painpoints for customers and staff.

Header image showing application management redesign project

Redesigning Application Management

Redesign and new features added to two existing products during a technical platform migration.

Reporting tools

Designing credit consumption reports and individual job performance reports for business users; internal sales and customer services.

Project card for gamification and engagement features case study

Simplifying discovery in family history

Giving structure and a helping hand to new users who were overwhelmed with what to do next on the site. Working from research through to delivery.

Project card for user onboarding flow design case study

New user on-boarding

Redesign of on-boarding, adding new features to improve the user journey and delight the user during their first experience with the product.

Project card for logged-in homepage UX design case study

Designing a new logged-in homepage

Designing a new product, from research through to delivery, aimed at supporting new users in their family history journey.